DE L'AVION, INC.

(626) 758-1427

(626) 758-1426

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©2019 by DeL'avion, Inc.

PRIVACY POLICY

 

De L’avion Inc. (“De L’avion”) values our customers and respects your privacy. We collect information about you in our stores and through our Website to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. As described in this policy, we may share your information among our brands, as may be applicable, and, under certain circumstances, with third parties that provide services on our behalf or with whom we have collaborated to offer a product or service. We may also share your information when we are legally required to do so, for example, by court order or in response to a request for information in a civil or criminal proceeding.

 

This privacy policy describes the personal information we collect about you, why we collect it, how we use and protect it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. By providing your personal information to De L’avion, you are consenting to the way we collect, use, disclose, protect, and otherwise manage that information. If our information practices change, we will post an updated version of the policy on our Website. You can tell if the policy has changed by checking the revision date that appears above the date on which the new policy becomes effective. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our Website constitutes your consent to be bound by the revised policy. You may exercise your choices about how we collect and use your information consistent with this policy at any time.

 

If you have any questions about our privacy policy, please contact us as described in the section below entitled, "How do I contact you?"

 

What kind of information does De L’avion collect?

 

We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit our Website or one of our stores, place an order online or by phone, make an in-store purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our stores. We may combine all this information with information about you that we acquire from our joint marketing partners and from unrelated third parties.

How does De L’avion use my information?

 

We may use your personal information in the following ways:

• To process and fulfill your order, including sending you emails to confirm your order status and shipment

• To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications

• To administer and fulfill our contests and other promotions

• To help us learn more about your shopping preferences

 

• To help us address problems with and improve our site design, products, and services

 

• To enhance your shopping experience in our stores or online

 

• To analyze trends and statistical data

 

• To protect the security or integrity of our Website and our business

 

• To contact you, if necessary You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section below entitled, "How do I make choices about receiving promotional communications?"

Does De L’avion share my information?

 

We may share your personal information in the following ways:

 

• We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.

 

• We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.

 

• We may share your information if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of De L’avion or others.

 

In addition, if you choose to participate in any third-party scrip, loyalty, or similar program in which a De L’avion brand is a participating vendor, and you authorize De L’avion or our credit card processor to provide information about your purchases to the company administering the program, we will share your personal information with that program. In the unlikely event of a sale or merger of De L’avion or any of our businesses, assets or brands, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets.

 

How do I access or change my information?

You can review and change certain personal information related to your use of our online sites (such as your name and contact information). To access your information at a De L’avion Website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.

 

You can also ask us to update your personal information by contacting us as described in the section below entitled, "How do I contact you?" Please note that any request to update your personal information may take up to 10 days for your email request and 6-8 weeks for your postal mail request.

 

How do I make choices about receiving promotional communications?

 

De L’avion wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, from one or more of our brands, you can let us know by contacting our customer service as described in the section below entitled, "How do I contact you?"

 

Please be sure to include your full name and the email address you used when you registered with or made a purchase from the De L’avion brand. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from De L’avion If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our Website or our stores or when you enter a sweepstakes or contest, or by contacting customer service.

 

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

 

How does De L’avion protect kids' privacy?

 

De L’avion is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request or collect personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our Website is a general audience site and is not targeted to or intended for use by children.

 

How do I know my personal information is secure?

 

We take precautions, including the use of encryption technologies and authentication tools, to protect the security of your personal information and to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

 

When you enter your personal information on our Website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock, depending upon your browser, then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

 

What is "phishing"?

 

"Phishing" is a fraud designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.

 

What about links to other Websites?

 

For your convenience and information, our Website may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites.

 

How do I contact you?

 

For questions about our privacy policy, to make choices about receiving promotional communications, or to update your personal information, you can contact De L’avion by email, telephone, or postal mail:

 

De L’avion Customer Service

10511 Valley Boulevard, El Monte, California, 91731

customercare@delavion.com

 

Your California Privacy Rights

 

California Civil Code Section 1798.83 permits customers of De L’avion who California residents are to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address: De L’avion (California Privacy Rights), 10511 Valley Boulevard, El Monte, California, 91731 When you visit the De L’avion Website, we collect customer information to improve the content of our Website for marketing and promotional purposes. Each time you visit our Website, our Web server automatically recognizes your IP address, monitor resolution and what type of browser you are using. We collect the e-mail addresses of those who communicate with us via e-mail and collect customer information gathered during joining our online member base and/or processing sales transactions. We do not gather any personally identifying information about you when you visit this Website, unless you choose to provide such information to us. If you supply us with your e-mail address, you may receive periodic e-mails from us announcing product information, promotional events, or updates to our Website. If you do not wish to receive such e-mail updates, enter your email address below to be removed from our mailing list.

 

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, click here.

 

Unsubscribe from our Mailing List

 

Children

 

We do not knowingly collect or use any personal information from children (minors younger than 13 years old). If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately by sending an e-mail to Customercare@delavion.com or calling us 626-758-1427.

 

Cookies

 

When you view our Website, we may store some information on your computer's hard drive. This information will be in the form of a "Cookie." Cookies enable us to establish the shopping cart session and allow you to purchase items on-line at our Website. Most web browsers automatically accept Cookies, but you can usually change your browser to prevent that. Without accepting a Cookie, you can browse through our Website, but you will be unable to establish a shopping cart session and make a purchase on-line. For further information, please view our Terms of Use.

 

Security

 

The Website makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also check by looking at the URL line of your browser. When accessing a secure server, the first characters of the Website will change from "http" to "https".

 

Some browsers and firewalls do not permit communication through secure servers. In that case, you will be unable to connect to our server, so you will not have to worry about mistakenly placing an order through an unsecured connection.